If your clients are not receiving emails such as password resets or invites, try the following steps:

    1.    Verify the Email Address

    •    Make sure you or the affected member registered with the correct email address and there are no typos.

    2.    Check Spam or Promotions Folders

    •    Look in your Spam or Promotions folder (for Gmail users).

    •    If you find the email there, mark it as “Not Spam” or “Move to Inbox” to prevent future emails from being misclassified.

    3.    Refresh Your Inbox

    •    Sometimes emails can be delayed, so refresh your inbox and give it a few minutes to arrive.

    4.    Resend the Email

    •    Go to Account Settings to either resend the invite or reset the password. This ensures the email is sent again with updated information.

    5.    Check Email Restrictions

    •    Contact your I.T. department or email provider to confirm that emails from Flozy aren’t being blocked.

    •    Some organizations or email providers may have restrictions that block emails from external services. Ask them to whitelist Flozy’s email domain to allow future messages through.

If you still need help after doing the steps above, click here to contact our Support Team.