1. Verify the Email Address
• Make sure you or the affected member registered with the correct email address and there are no typos.
2. Check Spam or Promotions Folders
• Look in your Spam or Promotions folder (for Gmail users).
• If you find the email there, mark it as “Not Spam” or “Move to Inbox” to prevent future emails from being misclassified.
3. Refresh Your Inbox
• Sometimes emails can be delayed, so refresh your inbox and give it a few minutes to arrive.
4. Resend the Email
• Go to Account Settings to either resend the invite or reset the password. This ensures the email is sent again with updated information.
5. Check Email Restrictions
• Contact your I.T. department or email provider to confirm that emails from Flozy aren’t being blocked.
• Some organizations or email providers may have restrictions that block emails from external services. Ask them to whitelist Flozy’s email domain to allow future messages through.